Tell Genie the problem in your own words. It checks the PC, explains what is wrong in plain English, and fixes it safely, but only after you say yes. When it can't fix something, an Xpress support technician takes over with all the details.
Your staff don't need to know the right words. "Outlook very slow and PC hangs" is enough. Genie looks at the PC's health first, so its answer is about this PC, not a generic tip from the internet.
AI helperGenie is part of the Xpress ASSIST app. Click Ask Xpress Genie, or let it help while you wait for a support technician.
30 fixes for everyday problems: stuck printing, Outlook, Teams, OneDrive, Wi-Fi, shared drives, slow PCs, Windows Update and more.
Press the picture button and click the window with the error. Genie reads it and picks the right fix. Only that one window is sent.
A full disk, antivirus that switched off, a stuck print queue or a wrong clock are fixed automatically, and the user gets a short note.
At 8:40 PM on a Saturday, Genie still checks the PC and tries safe fixes. Anything it can't fix becomes a support call for the morning.
When a problem needs a person, Genie passes it to an Xpress support technician with what it found and what it tried. No repeating yourself.
Every Genie fix is a support call in your control panel and in your monthly IT report, so you see exactly what was fixed and where.
Error messages are confusing. Your staff just press the picture button and click the window that shows the problem. Genie reads it, explains it, and offers the fix that matches.
Xpress ASSIST checks every PC around the clock. When it finds one of these common problems, it fixes it on its own, checks that the fix worked, and tells the user in the morning.
A PC is never restarted on its own: the user picks the time. Self-healing never runs on servers.
Our support technicians work 9:30 AM to 6 PM on working days. Genie works the rest of the time. It checks the PC and tries the safe fixes. If the problem needs a person, it saves a support call with everything it found and your call-back number, ready for the morning.
How out-of-hours help worksOut of hoursType the problem in your own words, or show Genie the error.
It looks at the PC's health and finds the likely cause.
It explains the fix in one line. Nothing happens until you press "Yes, do it".
Genie checks it worked and logs it. If not, a support technician takes over.
Genie can make mistakes, like any AI. That's why it can only use fixes Xpress has written and tested, and only with your OK.
Every Genie fix shows in your Xpress ASSIST control panel, and in the monthly IT report under "Fixed for you". You see what broke, where, and how quickly it was sorted, without a single phone call.
No. Genie is included in every Xpress ASSIST plan: Silver, Gold, Gold+ and Platinum.
No. Genie handles the quick, common fixes so that our support technicians can spend their time on the problems that need a person. You can always click Connect to Xpress instead.
On servers, Genie answers questions and runs only the gentle fixes for your own account. It never runs system-wide fixes, never restarts a server and never self-heals. Server work is done by our support technicians.
Genie sees the PC's health information: disk space, antivirus, updates, printers, network and similar. It doesn't read your files or e-mails. It only sees a window when you press the picture button and choose it.
Twelve fixes, such as repairing Windows Update or turning antivirus back on, change settings for the whole PC. The Xpress ASSIST service runs them safely for you after you say yes, so your staff don't need admin passwords. These run on PCs only.
Yes. The free 7-day IT health check runs Genie with all 30 fixes and self-healing switched on, on up to 10 PCs and 1 server.
Install Xpress ASSIST on up to 10 PCs and 1 server. Genie is fully on, and on day 7 you get a report of everything we found and fixed.